Terms and conditions

Legal policies

SHIPPING: If Nomade.mobi (“We”) has your product in stock, we will email you a shipping notification confirming that the items have been shipped and are on their way to your destination. This notification is our agreement to your order. Orders of items already in stock will normally be dispatched within 5 working days from the date of your order. Orders of out of stock items will be shipped once stock has been replenished. We will send you the shipping notification once the item is in stock and has been dispatched. The delivery times for your package will depend on the shipping method you have chosen.

You can contact us at:
Customer service
159 Boulevard Antonio Barrette
Notre Dame Des Prairies, QC, J6E 1E6
E-mail : support@nomad.mobi

We reserve the right to limit the quantities available for sales or sale.

We reserve the right to reject, correct or cancel any order at any time, for any reason.

If the price displayed on our website for any item ordered by you is incorrect, we will offer you the option of placing your order at the corrected price.

Your duly completed and completed order form constitutes your offer to purchase the products or services listed on your order. Your orders will be considered accepted only if and when we send you, by e-mail, a shipping notification. This shipping notification, sent by email, constitutes our acceptance of your order and represents a legally binding contract with Nomade.mobi

The total price of your order will be charged to your credit card when you are notified of shipment by email.

If you wish to cancel an order, you can request a cancellation by logging into your access account and canceling your order or by calling 1-888-220-5640. However, we may receive your cancellation request after your order has been placed, in which case your cancellation request may not be executed.

Return and exchange

If for any reason you are not completely satisfied with a product you have purchased, we will be happy to exchange or refund within 14 days of receiving your order. All products (defective and non-defective) must be returned in their original condition, in their original packaging, with their warranty cards, manuals and other items or accessories offered by the manufacturer. Please note: that the 14-day return policy for products purchased online at Nomade.mobi comes into effect from the date of delivery of the products to you.

For returns: please call 1-888-220-5640. Your electronic invoice is required for returns. If a return order is missing packaging, manuals, accessories, blank warranty cards or any other items, the return may be refused, or we may deduct the value of the missing products. Shipping charges are non-refundable; however, we will refund your original shipping costs if you return an item to us as a result of an error on our part, or if we have determined that it is defective.

We rely on information you provide to us via the Website, including registration information (name and email address), payment information (credit card number and expiration date), and transactional information, which must be accurate, precise, current and complete. You will be solely responsible and liable for any total or partial loss, damage and additional costs incurred by you, us or any other person resulting from any false, incorrect or incomplete statements or your failure to update your registration information and payment within 30 days of any change.

Risk and Ownership

  • In the event that no signature or other proof of receipt is required by the carrier, all such orders marked as delivered by the carrier will be deemed to have been delivered and received by the buyer. Seller is not responsible for any lost or stolen orders; buyer is solely responsible for choosing a safe delivery location.
  • In the event that a signature or other proof of receipt is required by the carrier upon delivery, any signature on such document or other proof of receipt shall constitute proof of conclusive delivery of the order to Buyer.

Our commitment to privacy. At Nomade.mobi, we know the importance of protecting your personal information. We want to make sure your experience is safe. In this regard, we have developed this Privacy Policy to explain our practices relating to the collection, use and disclosure of your personal information.

This policy applies to our site where Nomade.mobi collects and uses your personal information.

What information does Nomade.mobi collect? At Nomade.mobi, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of our interaction with you.

Personal information

Personal information is information that identifies an individual or information about an identifiable individual. We may collect personal information such as:

  • your contact details - eg, name, postal address, telephone number and e-mail address;
  • your personal preferences - eg, wish list, language preferences and marketing consent;
  • your transaction information - eg, products purchased, method of payment, amount paid and credit card number.

Non-personal information

Non-personal information does not identify you as an individual. For example:

  • We may ask for your postal code.
  • We may collect non-personal data when you visit our websites, such as the type of browser you use or the referring URL.
  • We may collect customer information and summarize it in a non-personal aggregate format for statistical and research purposes. For example, we can summarize our data to determine that a certain percentage of contest participants are males between the ages of 18 and 25.

All references to "websites" in this Privacy Policy are to www.nomad.mobi.

You can choose not to provide us with your personal information. If so, we may not be able to provide you with the product, service or information you have requested.

How is your personal information used? Nomade.mobi may use your personal information for various business purposes, for example to:

  • fulfill your requests for products, services or information;
  • return or exchange your products;
  • detect and protect against fraud attempts and errors;
  • establish and manage your account with us;
  • tracking and confirming your online orders;
  • deliver your products;
  • track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
  • announce the marketing of our products and services;
  • to provide information about our special events, promotions or surveys;
  • customize our online content or in-store offerings based on your preferences and interactions with us;
  • conduct research and analysis;
  • manage, evaluate and improve our company; And
  • other purposes as described in this privacy policy.

Your Consent Nomade.mobi only collects, uses or discloses your personal information with your consent, except as required and permitted by law. When you choose to provide us with personal information, you consent to the use of your personal information as set out in this privacy policy and as may be mentioned at the time of collection.

Information Nomade.mobi Collects Directly From You Below are further examples of our direct methods of collecting personal information and our use of that information.

Returns and Exchanges Our goal is to ensure that you are completely satisfied with your purchase and, to this end, Nomade.mobi offers a return policy. In order for Nomade.mobi to continue to offer its return policy, our staff requests personal information such as your name, address and telephone number in order to detect and prevent fraud and errors, or to communicate with you about your return or exchange, if applicable.

Purchase Tracking and Surveys , After a purchase from one of our departments, we may send you a follow-up letter to thank you or we may communicate with you to ensure that you are completely satisfied with the delivery, configuration or service. installation of your new product.

We may use contact information collected online to conduct occasional surveys and market research. These surveys are conducted on a voluntary basis and you can simply refuse to participate.

Our website You can browse our website anonymously. However, to access special features of our website or to order products from our website, you may be asked to enter personal information such as your name, email address, mailing address, phone number or your credit card information. We use this information to create your account, communicate and correspond with you about your order, respond to your inquiries, and monitor features of our website that you choose to use, such as our customer reviews.

If you choose to ship an order to a third party, you must acknowledge and warrant that you have obtained the necessary consent from the third party in question to allow Nomade.mobi to collect, use and disclose personal information. of the third party for the purpose of preventing fraud, processing the order and shipping the order.

Subscription to bulletins or updates, Nomade.mobi also offers a range of bulletins and promotional material. You can choose at any time to no longer receive this information. All advertising or promotional emails that we send to you will include a specific link or other methods that will give you the opportunity to unsubscribe or refuse to receive these emails. You can also use the unsubscribe link that appears at the bottom of the newsletter or by clicking on the unsubscribe link that appears under the mention “Unsubscribe”. Our subscriber list is never sold or rented to third parties.

Participation in a contest or promotion We sometimes run contests or promotions. If you participate, you may be asked to provide your contact information as well as optional survey information (for example, your product preferences). Contact information from contest entries is only used to administer the contest and to communicate with you if you win. For research and analysis purposes, we may also summarize contest information so that it is no longer possible to identify individual entrants. All contests and promotions are subject to this Privacy Policy and the rules which will be made available with each contest or promotion. Some contests are operated by third parties and are subject to the policies of the third party in question.

Send to a Friend When you visit our website, you can choose to use the "Send to a Friend" function which allows you to tell a friend about products that interest you. The information provided is used in a one-time email to your friend inviting them to visit our website. We will not add your friend to a mailing list or send them further emails unless they consent to receive such communications from us. When you use the "Send to a friend" tool, you communicate directly with your friend and you therefore agree that you, and not Nomade.mobi, are responsible for this communication. If you provide us with personal information about another person (e.g. email address), you represent and warrant that you have obtained all necessary consents from that person to permit us to use that personal information. for the intended purposes.

Information Collected Automatically by Nomade.mobi In some cases, we collect information automatically.

Our website, When you browse our website, we may collect your computer's IP address, your Internet service provider's IP address, the date and time you access our website, the Internet address of the website that referred you directly to our website, the operating system you are using, the sections of the website you visit, the pages read and the images displayed on the website and the content you have downloaded from the website. This information is used to administer our website and system and to improve the websites.

Cookies The website uses "cookies", a technology that places a small amount of data on a website user's computer to enable the website to recognize subsequent visits using that computer. Cookies improve the convenience and use of the website. For example, the information provided by cookies is used to recognize you as a previous user of the website (so you do not have to enter your language preference each time), to offer personalized content and information on web pages , to track your activities on the website, to meet your needs and to otherwise facilitate your experience on our website. You can choose to decline cookies if your browser permits, but doing so may affect your use of the Website and your ability to access certain Website features or transact transactions through the Website.

Links to other websites Links to other websites or Internet resources, offered solely for your information and convenience, may appear on our website. When you click on one of these links, you are communicating with another website or Internet resource. Nomade.mobi is in no way responsible for these other websites or Internet resources, or their collection of personal customer information, their use and their disclosure. We encourage you to read the privacy policies of these other websites to learn how they collect and use your personal information.

Additional Information We sometimes combine the information you provide to us with information from other sources, such as information that validates your address or other available information that you have provided to us. This allows us to maintain the accuracy of the information we collect and to help us provide better service.

Does Nomade.mobi share your information? Nomade.mobi does not sell or rent the personal information of its customers to third parties. However, in the normal course of our business, we may share some of your personal information with our corporate family and third parties who work for us or as permitted or required by law.

Some of these operations may cause the information collected by Nomade.mobi to be stored or processed outside of Canada and, as such, your personal information may be available to law enforcement and regulatory agencies in accordance with the laws of those foreign jurisdictions.

Intellectual Property, The logo, name and other marks of Nomade.mobi indicated in the Website are trademarks and/or registered trademarks of Nomade.mobi, Limitée in Canada, the United States and/or ) in other jurisdictions. Nomade.mobi graphics, logos, page headings, button icons, scripts and service names are trademarks or trade dress of Nomade.mobi. Nomade.mobi's trademarks and trade dress may not be used in connection with any non-Nomade.mobi product or service in a manner that is likely to cause confusion among customers or in any way that disparages or discredits Nomade.mobi. All other trademarks, which are not the property of Nomade.mobi and which appear in this website, are the property of their respective owners, who may or may not be affiliated with Nomade.mobi, be related to Nomade. mobi or be sponsored by Nomade.mobi.

Product recalls for safety reasons, If a manufacturer notifies us of a product recall for safety reasons, we may provide your contact information, limited to your name, address and telephone number, to the manufacturer so that they can notify of the recall and provide details of replacement or repair programs. This transfer of your details only takes place for recalls that may compromise your safety or the operation of the product you have purchased.

Sale or transfer of Nomade.mobi in whole or in part, Any information we hold about you could be transferred or disclosed to a buyer or a potential buyer in the event of a sale, assignment or transfer of our business or our assets, in whole or in part. If such a transfer should occur, we will use reasonable efforts to attempt to ensure that the transferee will use your information in accordance with this Privacy Policy.

Disclosure as required by law Nomde.mobi may disclose your information as permitted or required by law. A court of law or other entity with the power to compel us to disclose such information may compel us to disclose such information. If we have reasonable grounds to believe that the information might be useful in the investigation of illicit or illegal activities, we may disclose the information to law enforcement agencies and other law enforcement agencies. appropriate investigation.

How does Nomade.mobi protect customer information? The security of the customer's personal information is a priority for Nomade.mobi. We follow the latest standards of protection and security to protect your personal information, whether in paper or electronic form, against unauthorized access, disclosure and misuse. Electronic records are for example stored in secure servers with limited access, we use technological tools such as firewalls and passwords and we ensure that our employees are trained on the importance of maintaining security and confidentiality. personal informations.

SSL Technology Our website uses encryption technologies, such as SSL, to protect your personal information during data transport. SSL encrypts order information such as your name, address and credit card number.

Choosing a password When you create an online account on our website, you must select a personal password. To maximize your protection, you should choose at least 6 characters including a combination of letters and numbers. You are solely responsible for maintaining the privacy of your password and account information. Nomade.mobi never sends an unsolicited communication asking you for your password or asking you to update your account information.

How can you verify your information? You can consult your information to verify, update or correct it. If you have created an account on our website, you can access it and change your online account profile yourself. You can also ask at any time to review what information we have kept, how we have used it and to whom we have disclosed it. Subject to certain exceptions prescribed by law, and so long as we can authenticate your identity, you will have reasonable access to your personal information and you will be able to verify the accuracy and correctness of the information and have it corrected if necessary.

When is your information deleted? We retain your information for as long as we need it for legitimate business purposes and in accordance with any legal requirements. Our retention standards meet the following parameters. We destroy your information when it is no longer needed or we remove information that identifies you to make it anonymous.

Important reminder about email communications: Note that emails sent over the public Internet are not secure. If you email us directly from your own email account, the content is not encrypted. We strongly recommend that you do not send us sensitive information (such as a credit card number) by unencrypted email. Nomade.mobi is not responsible for your sending of personal information by e-mail on the public Internet network.

Unsubscribe, If you want us to no longer communicate with you about promotions, new products, entertainment department launches and the optimization of new technologies,

Will this privacy policy change? Last Updated: January 1, 2014 To reflect changes in the services we provide, changes in technology and changing laws, this Privacy Policy may change without notice over time. We may add, change or remove portions of the Privacy Policy as we deem necessary. We encourage you to periodically review our Privacy Policy. Each time you submit personal information or use our services, you agree to the terms of the applicable Privacy Policy. When we update the Privacy Policy, we will change the date to indicate the effective date of the changes.

What is your Safe Shopping Guarantee?

At Nomade.mobi, we believe your online shopping experience should be convenient, fun and above all, safe. You can have peace of mind while visiting our online store, since we care about your safety. That's why we use the most powerful encryption technology currently available on the market. And you can be sure that whenever any facet of this technology changes, we update our systems to reflect those changes.

This technology renders your personal and credit card information unreadable while in transit to our server. In fact, it's safer to use your credit card at our web store than at a restaurant or gas station.

We also place your privacy at the top of our list of priorities. Therefore, we have a strict policy that prohibits the sale, lending or rental of any personal information you provide to us when visiting our online store. Any personal information obtained during your visit is only used with your consent and we only use it to process your order properly and to make your shopping experience as pleasant as possible. Your name and address will not appear on any mailing list other than ours, and only if you wish. If you wish to be removed from our mailing list, simply let us know and we will remove your name from our lists.

All of these factors allow us to protect every purchase made on Nomade.mobi with our Safe Shopping Guarantee.
For any questions or concerns you may have regarding fraud or security, please email support@nomad.mobi .
If you have any questions about our privacy policy, please do not hesitate to contact us.

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